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Note Holder Verification Policy

Last Updated: May 18, 2026

1. Our Approach

ServeYourNote is a technology platform that provides note servicing tools. Before enabling payment processing features, we run a basic anti-fraud screen on the people and documents associated with each customer account. We confirm that the names on the documents you upload match the names on your submission, and we screen submitted names against the U.S. Treasury's OFAC sanctions (SDN) list. This is not a regulatory compliance program, and it is not a substitute for your own due diligence on the documents themselves. We are not a financial institution, loan servicer, or debt collector.

2. What We Collect

For Individuals

  • Government-issued photo ID (driver's license or passport)

For Entities (LLCs, Corporations, Trusts, Partnerships)

  • Formation documents (Articles of Organization, Articles of Incorporation, Trust Agreement, or Partnership Agreement)
  • Link to a Secretary of State (or equivalent) listing where your entity name can be found

For All Note Holders

  • Copy of at least one promissory note you intend to service on the platform
  • Copy of the corresponding recorded deed of trust (or mortgage, depending on state)
  • Link to the county recorder or clerk's office where the deed of trust recording can be verified
  • Property county and state

3. Why We Collect It

  • To run a basic anti-fraud screen on the submitted identity and documents before enabling payment processing
  • To maintain platform integrity and prevent misuse
  • To satisfy our payment processor's due diligence requirements

4. What We Check

All submissions are reviewed manually by our operations team against a fixed checklist. The checklist is intentionally narrow — it confirms that names on the submitted form match names on the uploaded documents and that the documents exist where you say they do. It does not assess the accuracy or legal sufficiency of any document.

For every submission, we confirm:

  • The uploaded deed of trust (or mortgage) names you as beneficiary
  • The county recorder link resolves to a recording matching the submitted property
  • Your submitted name and entity name return no match against the U.S. Treasury OFAC SDN list (automated; the reviewer acknowledges a clean result before approving)

Additionally, for entities (LLCs, corporations, trusts, partnerships):

  • The submitted entity name appears at the provided Secretary of State (or equivalent) URL
  • The uploaded promissory note names the entity as payee

Additionally, for individuals:

  • The submitted name matches the name on the uploaded government ID

We do not verify loan terms, principal balance, interest rate, payment history, lien priority, the enforceability or legal sufficiency of any document, or any party's good standing. Those remain your responsibility (or your attorney's). Approval means we did not find a reason to reject your submission; it does not mean we have endorsed your loan, its terms, or its documents.

5. What Happens After Verification

  • Approved: Payment processing features are unlocked. You can connect your bank account via Stripe.
  • More information needed: We'll contact you specifying what additional documentation is required. You can update your submission and resubmit.
  • Denied: We'll explain why. You may reapply if the issue is correctable.

6. Data Handling

Verification documents are stored encrypted at rest in our secure document storage. Access is limited to authorized operations personnel. Documents are retained per our Privacy Policy. You may request deletion per our data rights process.

7. Disclaimers

ServeYourNote is a technology platform, not a loan servicer, lender, financial institution, escrow agent, or debt collector. The verification described here is a narrow anti-fraud screen, not an audit of your loan. It does not constitute legal, tax, or financial advice, and is not a substitute for professional counsel.

Approval does not constitute a representation by ServeYourNote that your loan, its terms, or its underlying documents are accurate, enforceable, or legally sufficient. Borrowers using the platform retain full responsibility for reviewing the loan documents they accept.