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Note Holder Verification Policy

Last Updated: March 18, 2026

1. Our Approach

ServeYourNote is a technology platform that provides note servicing tools. Before enabling payment processing features, we verify that our customers hold legitimate seller-financed notes. This process confirms note legitimacy for platform access — it is not a regulatory compliance program. We are not a financial institution, loan servicer, or debt collector.

2. What We Collect

For Individuals

  • Government-issued photo ID (driver's license or passport)

For Entities (LLCs, Corporations, Trusts, Partnerships)

  • Formation documents (Articles of Organization, Articles of Incorporation, Trust Agreement, or Partnership Agreement)
  • Link to Secretary of State or equivalent business entity lookup showing active/good standing status

For All Note Holders

  • Copy of at least one promissory note you intend to service on the platform
  • Copy of the corresponding recorded deed of trust (or mortgage, depending on state)
  • Link to the county recorder or clerk's office where the deed of trust recording can be verified
  • Property county and state

3. Why We Collect It

  • To confirm you hold a legitimate seller-financed note before enabling payment processing
  • To maintain platform integrity and prevent misuse
  • To satisfy our payment processor's due diligence requirements

4. How We Verify

All submissions are reviewed manually by our operations team. We check:

  • Entity documents match your organization profile
  • The promissory note and deed of trust are internally consistent (parties, property, amounts)
  • The county recorder link confirms the deed of trust is recorded
  • The entity (if applicable) is in good standing per the Secretary of State link

5. What Happens After Verification

  • Approved: Payment processing features are unlocked. You can connect your bank account via Stripe.
  • More information needed: We'll contact you specifying what additional documentation is required. You can update your submission and resubmit.
  • Denied: We'll explain why. You may reapply if the issue is correctable.

6. Data Handling

Verification documents are stored encrypted at rest in our secure document storage. Access is limited to authorized operations personnel. Documents are retained per our Privacy Policy. You may request deletion per our data rights process.

7. Disclaimers

ServeYourNote is a technology platform, not a loan servicer, lender, financial institution, escrow agent, or debt collector. This verification process confirms note legitimacy for platform access purposes. It does not constitute legal, tax, or financial advice, and is not a substitute for professional counsel.